Shipping & Returns

Shipping Costs

Shipping

We aim to dispatch all orders within 1-2 business days (unless on pre-order), this may vary due to peak and promotional times, please allow 1-2 extra business days to dispatch.

All orders are dispatched with Royal Mail, and we offer standard shipping on all deliveries.

Please note that orders that contain multiple products will be fulfilled in separate shipments.

Once your order has been packed and shipped you will receive an email with all tracking details. It can take up to 24 hours for the email to appear in your inbox.

PLEASE NOTE:

We do not accept any responsibility for orders being sent to an incorrect address, however we will aim to amend it before the order is processed and shipped. This cannot always be guaranteed.

Returns Policy

Our policy In the unlikely event an item in your order is damaged we ask that you contact ella@hyggehaus.com.au within 24 hours of receiving your item. Please ensure you attach images of the damaged goods.

Damaged Goods

If you receive a faulty item, please email us with the following details:

Order details

Details on the fault

Photos of faulty product

We will endeavour to review the request within 5 working days, if we deem the item faulty, we will send you a shipping label and instructions on how and where to send your package.

Refunds

Refunds or replacements are only available on faulty items, not for change of mind on purchases of custom orders. Therefore, we recommend asking any questions about a product prior to purchased. Items are inspected prior to shipping, however if you believe your item is faulty, please notify us via email ella@hyggehaus.com.au within 2 days of receiving item. Refund or replacement will be offered depending on stock availability.

We do offer a 10 day full refund for return policy on other items. This excludes custom orders and earrings (for health and safety reasons).

If you are unhappy with your purchase for any reason, please contact us within 10 days of receiving it. If you are wanting to return an eligible item, it will need to be returned in it's original condition. We will refund the full price on receiving it back, however, we don't accept responsibility for repaying any postage charges that are incurred.

If for any reason you are not completely satisfied with your item, we encourage you to contact us at ella@hyggehaus.com.au so that we can remedy the issue.